Privacy Policy
Your Privacy.Our Responsibility.
This Privacy Policy explains how Zenvestia Technology Private Limited may collect, use, process, store and disclose applicable information when users interact with its website, platform, business processes and supported services.
Privacy & Data
Information Protection
Clear information about applicable collection, use, sharing and protection practices.
Protection
Data Privacy
Policy Overview
Understanding How Information May Be Handled
This policy is intended to provide users with general information about privacy practices associated with applicable Zenvestia websites, digital platforms, business relationships and service workflows.
The final production policy should always reflect the actual technologies, providers, data flows and business processes used by Zenvestia.
Information Collection
We may collect information that you provide directly while using applicable Zenvestia websites, forms, accounts and supported services.
Purpose of Use
Information may be used to provide applicable services, process enquiries, maintain accounts, support operations and improve platform functionality.
Data Protection
Reasonable administrative and technical measures may be used to protect applicable information against unauthorised access or misuse.
Service Providers
Certain information may be processed through applicable technology, payment, banking, biller, travel or other service providers where required.
Information Collection
Information We May Collect
The information collected depends on how a user interacts with the website, platform and applicable services.
Identity Information
Applicable name, business name or other identity-related information provided during onboarding or enquiry processes.
Contact Information
Mobile number, email address, communication details and applicable address information.
Account Information
Applicable account type, user identifier, business role, profile information and platform-related account records.
Transaction Information
Applicable transaction references, service type, amount, status, timestamps and related operational information.
Technical Information
Device, browser, IP-related, session, diagnostic or security information may be processed where applicable.
Communication Information
Information contained in support enquiries, emails, forms or other communications submitted to Zenvestia.
Information You Provide
Information may be provided directly when you submit a contact form, communicate with support, create or maintain an applicable account, complete onboarding or use supported services.
Information Generated Through Use
Applicable technical, session, security or transaction-related information may be generated when a user interacts with the platform or supported services.
Use of Information
How Information May Be Used
Information should be used only for applicable operational, service, security, communication and legal purposes.
Information Sharing
When Information May Be Shared
Applicable information may need to be processed by other parties where necessary to provide a requested service or meet an applicable obligation.
Technology Providers
Applicable hosting, infrastructure, communication, security or software providers may process limited information required for their services.
Service Providers
Applicable billers, payment providers, banks, networks, device providers or other service partners may receive information necessary for supported workflows.
Travel Suppliers
For applicable travel services, information may need to be provided to airlines, hotels, booking providers, transfer providers or other travel suppliers.
Legal Requirements
Information may be disclosed where reasonably required to comply with applicable law, lawful process or authorised government requests.
Cookies & Similar Technologies
Website Technologies
Zenvestia websites may use cookies or similar technologies where required for functionality, security, preferences or applicable analytics.
Essential Cookies
May be required for basic website functionality, session management, security and navigation.
Preference Cookies
May remember applicable website preferences or settings where such functionality is enabled.
Performance Information
May help understand website performance and technical issues where applicable analytics functionality is used.
Data Security
Protecting Applicable Information
No system can guarantee absolute security, but reasonable safeguards may be used according to the nature of the information and platform.
Access Management
Access to applicable information should be limited according to operational and account requirements.
Account Protection
Users are responsible for protecting passwords, OTPs, PINs and other confidential authentication information.
Security Monitoring
Applicable technical and operational measures may be used to identify suspicious or unauthorised activity.
Data Handling
Reasonable procedures may be applied to the collection, processing and storage of applicable information.
Data Retention
Applicable information may be retained for as long as reasonably necessary for the purpose for which it was collected, including service operation, security, dispute handling and applicable legal or contractual obligations.
Retention Requirements
Not Every Record Can Be Deleted Immediately
Certain records may need to be retained where required for accounting, fraud prevention, dispute management, contractual requirements or applicable law.
Privacy Choices
Your Applicable Privacy Rights
Privacy rights and request procedures may depend on applicable law, identity verification and the nature of the information.
Access
You may request information about applicable personal information maintained in relation to your account, subject to applicable requirements.
Correction
You may request correction of applicable inaccurate or incomplete personal information.
Deletion / Erasure
Where legally and operationally applicable, you may request deletion or erasure of certain personal information.
Consent Management
Where processing is based on consent, applicable consent choices may be withdrawn subject to legal and service requirements.
Children's Privacy
Zenvestia's business and financial-service interfaces should not be treated as being intentionally designed for children unless a specific service expressly provides otherwise and all applicable requirements are satisfied.
The final production policy should reflect the actual age eligibility requirements of the services offered.
Third-Party Websites & Services
Zenvestia websites or services may contain links or integrations involving independent third-party providers.
Third-Party Privacy Practices
Independent third-party websites and service providers may have their own privacy policies and data practices. Users should review the applicable third-party terms where relevant.
Changes to This Privacy Policy
This Privacy Policy may be updated to reflect changes in applicable services, technologies, business processes or legal requirements.
The effective or last-updated date should be revised whenever a material policy update is published.
Important Privacy Policy Notice
This page should be reviewed against Zenvestia's actual production data practices before launch. The final policy should accurately identify the information collected, purposes, providers, retention requirements, cookies and applicable contact or grievance information.
Frequently Asked Questions
Privacy FAQ
What information may Zenvestia collect?
Depending on how you interact with Zenvestia, applicable information may include contact details, account information, business information, transaction-related metadata, support communications and technical information.
Does Zenvestia collect passwords or PINs through the contact form?
Users should never submit passwords, OTPs, ATM PINs, card PINs, CVVs or similar confidential authentication information through general contact or support forms.
Why may my information be processed?
Applicable information may be processed to provide services, administer accounts, respond to enquiries, support transactions, maintain security and meet applicable legal or contractual requirements.
Can information be shared with third-party service providers?
Where required for an applicable service, limited information may need to be processed by relevant technology providers, banks, payment providers, billers, travel suppliers or other service providers.
Does Zenvestia sell personal information?
This policy does not state that Zenvestia sells personal information. If the company's actual business practices change, this policy should be updated accurately before such processing occurs.
How long is information retained?
Retention may depend on the purpose of processing, applicable service requirements, contractual obligations, dispute requirements and applicable legal or regulatory obligations.
Can I request correction of my information?
Where applicable, users may request correction of inaccurate information, subject to verification and applicable legal or operational requirements.
Can I request deletion of my information?
Applicable deletion requests may be considered subject to legal, regulatory, security, accounting, fraud-prevention and service-record retention requirements.
Does the website use cookies?
The website may use cookies or similar technologies where required for functionality, preferences, security or applicable analytics. The final policy should match the technologies actually deployed on the production website.
How can I raise a privacy enquiry?
Use the official contact information published by Zenvestia and clearly identify that your enquiry relates to privacy or personal information.
Privacy Enquiries
Have a Question About Your Information?
Contact Zenvestia through the official contact channel for applicable privacy, correction or information-related enquiries.